Several key pieces of advice from Meridith Farkas’ 2007 talk about Building Academic Llibrary 2.0 could be applied in order to help my library embrace the ethos of library 2.0 , and are as follows:
- “Get rid of the culture of perfect.” Farkas cautions against creating things, putting them out there and expecting them to be ‘done’. Rather, be willing to make changes according to what people like and don’t like. And realising that spending too much time creating a perfect product without listening to feedback might result in something that doesn’t work for anybody. Landis (2010, p.18), agrees and describes the constant changing to meet needs as a “growing conversation” between the library and its users.
- “Involve staff in all levels of planning.” This is seen to be important by Farkas as it can give you more buy-in for technology projects. Stevens (2006, p.64) explains that by actively engaging staff in research, discussion and decision making, they will become and will continue to be wedded to the project.
- “Be transparent.” Farkas suggests that by providing communication mechanisms and inviting transparent public feedback the library can show patrons that their opinions are valued. Additionally, replying to complaints allows patrons to feel that they have a voice and that the library is willing to respond to their needs. This openness, Farkas believes will help patrons feel more connected to the library.
- “Nurture talent.” Through the creation of internal feedback mechanisms and channels of communication the library may discover that it already has technology experts within its ranks. By acknowledging and nurturing these skills amongst staff, the library may uncover enthusiastic advocates for new technologies who are willing to share their expertise.
- “Avoid technolust.” Start with the need first. Farkas cautions against implementing anything and everything just because it is new. By listening first to what patrons want the library can determine if a new technology is worth implementing in order to meet its user’s needs.
Landis, C. (2010) A social networking primer for librarians. In Kroski, E. (Ed.)The Tech Set Series. London,UK: Facet Publishing
Stephens, M. (2006). Putting Your Library “Out There”. Library Technology Reports, 42(4), pp.63-66.